FAQ

Orders

NO. Please use the exact measurement.

No we don’t at this stage. Please contact us via Live Chat or Email [email protected] if you’d like to buy wholesale from us & you are from another state. We ship wholesale orders Australia Wide.

We will install it for you. All you need to do is be there on the day we deliver and install your shutters.

Yes, your order will come with screws which are suitable for wooden window frames. If you are installing brick, plaster or mental window frames, our installer will bring screws and tools to install it properly for you.

10 working days (approximately 2 weeks). We can dispatch rush orders with a 10% surcharge in 5 working days (1 week).

You are ordering directly with the Shutter Factory. Our price online is lower than wholesale prices in order to drive the volume through. The chance of having a lower price on the same quality item is none. However, please send us an email with information, we will beat their price by 10%(Terms & Conditions Apply)

Returns

You can still cancel your order as long as your order hasn't passed the order acceptance cut-off time which is 11am Monday to Friday.

Our Order Cut-off time is on 10am Monday to Friday and all orders automatically accepted and processed by 11am. Please use live chat, call or email us if you have changed your mind on orders placed overnight (before 10am)

Deposit is non-refundable if you cancel your orders, however you are not liable for any cost incurred if you cancel your order on time.

If order has been accepted and processed, we will advise you the costs have already incurred in making your custom plantation shutters.

Defect in material or workmanship arises within warranty period (PVC Shutters 5 Years; Timber Shutters 15 Years), you can return your blinds to us and we will repair or replace them. (Terms & Conditions Applied)

Factory Warranty stays with the original purchaser of the Shutters.

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